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Delivery & Returns

Delivery
We aim to despatch all orders placed before 2pm the same or next working day, upon receipt of cleared payment.

Orders are despatched via the Yodel Delivery Network and can be tracked at www.myyodel.co.uk or by next working day signed-for Courier Service, as relevant to the product purchased.

Orders sent by the Yodel Delivery Network are charged at the fixed rate of £2.45. To upgrade to next day courier delivery please select this option at checkout. Courier delivery is charged at the fixed rate of £5.95 per order. P&P rates apply where delivery is chargeable, products despatched FREE of charge are sent by the appropriate method relevant to the product/order value (not necessarily by a next day courier service).

For Republic of Ireland orders, all items will be sent via Courier at a flat rate of £13.80. This is to ensure all orders are securely delivered.

We endeavour to be as accurate as possible with delivery dates, however any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses that you may incur as a result of a delay in receiving your goods, or subsequent delays that may result from delivery problems. Unfortunately we are unable to specify a delivery time, as this is under the control of the postal/courier service.

Returns
In addition to the manufacturer’s warranty, we offer a supplemental 30 day ‘no-quibble’ money back returns policy. If you decide you do not require the goods, they may be returned within 30 days of receiving them (at your own expense) for a full refund. A returns reference number must be obtained from the Customer Help Line on 0345 257 1000 prior to the goods being returned. To receive a full refund the goods must be returned in a resalable unused condition, in their original packaging.  We reserve the right to deduct an amount from the purchase price should the goods be incomplete or in a used condition.  It is the customer's responsibility to ensure that the goods are adequately packaged in order to avoid damage in transit.

Please Note: When returning an item containing a Lithium Battery (3V Coin sized), please remove these from the item and DO NOT POST.

Faulty Goods & Guarantees
In the unlikely event that a product purchased from Response Electronics does not operate upon arrival or develops a fault during the warranty period, the following applies:

To report a fault and to arrange the return of faulty goods please contact our Customer Helpline on 0345 257 1000. One of our helpline technicians will discuss the nature of the fault with you, as we often find that 'faults' are configuration or compatibility issues that can be resolved over the telephone and in such cases we can help you get your product working, saving you the trouble of returning a non-faulty item. This in no way affects your statutory rights and is simply something we ask our customers to perform in order to ensure that products returned are genuinely faulty and to speed up the product exchange/refund/replacement process. Upon testing the returned product, should it be found not to have a fault then we will contact you to discuss further.

If we agree to Refund your Return Postage Costs, we will only do so, providing you supply us with proof of return, such as a scanned copy or photocopy of the Receipt for Postage. The Returns Reference Number as obtained from our Customer Helpline must be quoted in all correspondence.

We will only refund items returned to us by the agreed method of postage.  We are not responsible for the difference in postal costs where you have chosen to return the product to us by a more expensive means.

Please ensure you return the product in its original packaging and with all product component parts as supplied, including but not limited to: manuals, accessories, cables.

Note: If a receipt is not provided we are not obliged to refund your postage. The Postage Frank mark on the package is not Proof of Postage and will not be accepted.

Right to Cancel: Your Statutory Rights under the EU Consumer Rights Directive (2011/83/EC)

If you are contracting with us as a consumer online or by phone, you have a statutory right to cancel all or part of your contract at any time up to 14 working days after the day on which you receive the goods or services you ordered.  For full details please see the ‘Right to Cancel’ web page.