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Delivery & Returns

We aim to despatch all orders placed before 2pm the same or next working day, upon receipt of cleared payment.

Orders are despatched via the Royal Mail First Class Postal Service or by next working day trackable signed-for Courier Service, as relevant to the product purchased.

Orders sent by 1st Class Royal Mail are charged at the fixed rate of £2.45. To upgrade to next day courier delivery please select this option at checkout. Courier delivery is charged at the fixed rate of £5.95 per order. P&P rates apply where delivery is chargeable, products despatched FREE of charge are sent by the appropriate method relevant to the product/order value.

For Republic of Ireland orders, all items will be sent via Courier at a flat rate of £13.80. This is to ensure all orders are securely delivered.

We endeavour to be as accurate as possible with delivery dates, however any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses you might incur as a result of a delay in receiving your goods or subsequent delays that may result from delivery problems. Unfortunately we are unable to specify a delivery time, as this is under the control of the postal/courier service.

Returns
We offer a no-quibble returns policy. If you decide you do not require the goods, for any reason, they may be returned within 30 days of receiving them (at your own expense) for a full refund. A returns reference number needs to be obtained from the Customer Help Line on 0845 373 1353 prior to the goods being returned. (0900 - 1700 Monday to Friday). Goods must be returned in their original packaging unused and in original condition. It is the customer's responsibility to ensure that the goods are adequately packaged in the event of any return.

Please Note: When returning an item containing a Lithium Battery (3v Coin sized), please remove these from the item and Do Not post. Royal Mail have enforced new guidelines, and Lithium batteries are Prohibited.

Faulty Goods & Guarantees
In the unlikely event that a product purchased from Response Electronics does not operate upon arrival or develops a fault during the warranty period, the following applies:

• Within 30 days of receipt of goods: full refund or replacement
• 31 days of receipt through to the end of the warranty period: product exchange or replacement to the value of the purchase price.

To report a fault and to arrange the return of faulty goods please contact our Customer Helpline on 0845 373 1353. One of our helpline technicians will discuss the nature of the fault with you, as we often find that 'faults' are configuration or compatibility issues that can be resolved over the telephone and in such cases we can help you get your product working, saving you the trouble of returning a non-faulty item. This in no way affects your statutory rights and is simply something we ask our customers to perform in order to ensure that products returned are genuinely faulty and to speed up the product exchange/refund/replacement process. Upon testing the returned product, should it be found not to have a fault then we will return it to you at the address provided via Royal Mail's First Class delivery service.

If we agree to Refund your Return Postage Costs, we will only do so, providing you include a Receipt from the Post Office and you have quoted the Returns Reference Number as obtained from our Customer Helpline.
We will only refund items sent via First/second Class postage, Recorded postage costs will not be refunded, unless otherwise agreed when obtaining a Returns Reference number.

Note: If a receipt is not provided we will not refund your postage. The Postage Frank mark on the package is not Proof of Postage and will not be accepted.
Please ensure you include all packaging, manuals, accessories etc.