Your Statutory Rights under the EU Consumer Rights Directive (2011/83/EC)
Under the EU Consumer Rights Directive (2011/83/EC) effective 13 June 2014, you have the legal right to cancel your order up to fourteen working days after the day on which you receive your goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum paid to us will be refunded to your account as soon as possible, and in any event within fourteen days of cancellation. Please note that the amount of money refunded for goods returned can be reduced in cases where there is evidence of use of the goods beyond the handling necessary to see whether the goods received are as expected.
A cancellation form can be downloaded here for your completion and onward transmission to us at email@example.com. The use of this form is not obligatory and is provided for your convenience, as set out under under the EU Consumer Rights Directive (2011/83/EC).
A Returns Reference Number will be supplied to you by our Customer Helpline Team who can be contacted on 0345 257 1000 from 0900-1730 Monday to Thursday and from 0900 to 1700 on Friday or by email at: firstname.lastname@example.org
'Updated June 2014'