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Response Electronics

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Coronavirus Update

Changes to our ways of working

24th March 2020

 

With the latest announcement from the UK Government last night, 23rd March 2020, with immediate effect, ERA has begun a process to close all of our UK operations. We will review the situation on a regular basis, but anticipate this will be for a minimum of 3 weeks, taking us to the 14th April 2020. We will communicate again as we approach this date to let you know of our next steps.

Response @ ERA staff are diligently working to get any orders already received out to customers today and tomorrow, at which time, the business will suspend operations and despatches will stop. There will be no further orders processed after today.

 

Our E-Commerce site, responseelectronics.com, will also stop trading. However, the site will continue to be available to allow you to view products, as well as to select parts for your basket, which you can keep there until we reopen, meaning you can more rapidly place orders.

 

Our helpdesk support will continue, albeit in much reduced capacity, so please be patient if you are trying to speak to someone.

 

These are unprecedented times that are impacting everyone far and wide. We have worked hard since this crisis started to ensure continuity of supply. Over the coming weeks, we will be continuing to receive shipments into our warehouse and are therefore confident that we will be well placed to service demand, when we all come out of this on the other side.

 

Everyone at Response @ ERA wishes you and your loved ones well. Stay home and stay safe. 

 

If you have any further questions, please contact us.

Changes to our ways of working

17th March 2020

 

With the latest changes to ways of working announced yesterday by the Government for people based in the UK, we wanted to confirm what this will mean for the Response @ ERA team and the impact on our customers.

We take the safety and wellbeing of our people very seriously alongside that of our stakeholders. We are also operating to the terms of our business continuity plan. Therefore, plans around ‘social distancing’ are being implemented and the following steps are being taken;

  • We will not be receiving visitors to any of our sites for non-essential activity. This will include customer visits and test lab reviews
  • All external sales team members are being asked to limit travel and take the necessary precautions if a visit is essential. All planned meetings will be conducted via telephone calls or skype
  • We are ensuring anyone who has symptoms or lives with people displaying the Coronavirus symptoms to self-isolate for the directed amount of time
  • We are ensuring any member of staff that falls into the category of vulnerable based on underlying health conditions are working from home
  • We are implementing a rota-based system in our production, customer services and warehousing teams

 

What this means for our customers is the following:

  • The biggest impact will be our lead-times in order to pick and despatch. Our normal next day service for deliveries may move to a lead time of 48-72 hours based on staffing levels in the warehouse
  • Our customer services teams may take a little longer to pick up the phone. 

 

We will do our best to uphold the service you are accustomed to with Response @ ERA, however we would appreciate your patience given that we are having to adjust our staffing levels to meet the changes outlined. Currently our stock levels remain good and we continue to monitor the situation daily working with any customers where they may be a potential issue in the future.

 

As I am sure you are aware, the situation remains very fluid and we will communicate with you if any further changes are needed. I hope you recognise the intention of this communication and understand that we are taking practical steps to support the efforts as outlined by Government. We recognise that this will present some challenges, however we are making every effort to continue business as normal whilst minimising the risks.

 

If you have any further questions, please contact us.

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