We have some lovely customers who are brilliant at giving us feedback when they have had a good experience with us here @ Response, whether that's shopping on our website, our deliver/ service or they have utilised the customer support team.
We had some lovely feedback just yesterday that I thought I'd share from a customer who utilised the customer support team:
"Just a short line to thank the team in helping to providing my customer with technical assistance and to acknowledge just how efficiently your engineer resolved the issue over the telephone. They are positioned to offer advice and guidance and have in-depth knowledge of all ERA’s home security products. No time scale is attached, Phil gave us his undivided attention and assured us that until our issue is resolved, which he quickly and easily sorted, he had no other business to attend to. My customer was suitably impressed, as was I".