We have a scheduled a system update happening on Monday 18th January at 10:00pm until Tuesday 19th January at 02:00am GMT.
During this time, you may find your camera(s) and alarm are not communicating with our service, and the app is unresponsive.
We apologise for any inconvenience caused and will do our best to keep the downtime to a minimum.
If you contact us online, we'll aim to get back to you where possible within 24 hours (during office hours). If you need a more urgent response, please call us on 0345 257 2500. Please see useful information section below for details of our office opening hours. If you require fitting instructions or technical information about our products please check our Help and Advice section for further information.
Contact Information and Office Opening Hours
T: 0345 257 2500
Office Opening Hours:
Monday - Friday, 9am: 5pm.
Please note: we are closed weekends and bank holidays.
ERA Home Security
Valiant Way, Wolverhampton, West Midlands WV9 5GB.
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