Contact Us

Got a question about an order? 

Please contact our Customer Support Team for help or information if you have any question about your order, if you need to track the delivery of your order or you require any technical help or assistance. 

It's easy to get in touch:

• Chat to us on Live Chat - just click the red 'Chat' icon in the bottom left hand of the screen
• Use the contact us form to send an email enquiry to us or email info@responseelectronics.com 
• Give us a call - 0345 257 2500

Need to return something to us? 

We hope that you will be happy with the items you have ordered. If not, see our delivery and returns policy for information. Prior to returning any items to us, please contact our Customer Suppor Team by the enquiry form or by telephone on 0345 257 2500 for advice and a returns reference number. 

Our Address and Contact Details:

ERA Home Security Limited

Valiant Way
Wolverhampton
WV9 5GB

T: 0345 257 2500

E: info@responseelectronics.com

Response Electronics is a brand name of ERA Home Security Limited. 

Need to find us? View or download our directions and map here. 

Please note where stated all telephone numbers are local call rate numbers. However, further charges may apply dependent on your network provider (please contact them for further details).

Office Opening Hours

Monday - Friday, 9am: 5pm.

Please note: we are closed weekends and bank holidays. If you wish to contact us out of our office hours, please use the Contact Us form above and we will get back to you as soon as possible.