One system, one smartphone app, with a multitude of capabilities and features that empower you to own your smart security from start to finish.
Adding a subscription to your new or existing ERA Protect alarm will enhance the features and benefits of the ERA Protect security system. Choose from either a stand-alone Camera only subscription, ERA Protect Plus subscription or ERA Protect Plus Premium subscription.
ERA Protect Plus (get 3 months free on us)
In addition to all the standard ERA Protect features you get:
All alarms and cameras are supplied with an ERA Plus subscription for the first 3 months free.
£9.99 per month
£99.99 per annum
ERA Protect Plus Premium
In addition to all the standard ERA Protect features you get:
£19.99 per month
£199.99 per annum
ERA Protect Camera
3-months free video cloud storage included from date of activation, after which an ERA Protect storage plan is required to record and access videos.
7 Day Storage Plan for a Single Camera:
This is required for a camera that is 3- months old. Prices start from £2.99 per camera per month (prices are subject to change) or £29.99 for a 12 month subscription. Please purchase subscriptions via the app. Cameras will record and upload video on motion detection and clips are stored on a rolling 7 days basis.
£2.99 per month
£29.99 per annum
A camera subscription is only required after the initial free 3- months cloud storage have expired. You can purchase a camera subscription via the app. Or if your prefer upgrade to Plus or Plus Premium (camera and alarm required) for more great features.
Upgrade to ERA Protect Plus for Cameras:
A Protect Plus subscription can be added at any time. For cameras, ERA Protect Plus enables all cameras on that account to be covered. The cameras will record and upload video on motion detection and clips are stored on a rolling 30 days basis. If you have 4 or more cameras, then a Plus subscription offers better value for money rather than the single camera 7 day plan. See above for details of the Plus and Plus Premium subscription plans.
How to purchase and use an ERA Protect subscription
Why not add an ERA Protect subscription to your order when you purchase your alarm or camera. ERA Protect Plus and Premium Plus can be purchased as a 1 month or annual subscription online or from within the ERA Protect app (once downloaded). If you purchase a 1-month only subscription, you can then set up a recurring monthly subscription from within the app itself.
Simply, add to your basket and we will send you a subscription card containing a unique code. Scratch of the panel on the card to reveal to subscription code. In the app, navigate to Account settings, select ‘Service level required’, tap ‘I have a subscription code’ and then follow the on-screen instructions.
* ERA Protect Plus or Protect Plus Premium subscription required
** Cameras available separately
*** Includes up to 4 cameras that will stay connected in the event of loss of service by your internet provider. Subject to mobile network connectivity. Alarm trigger only.
Please note: All alarms and cameras are supplied with an ERA Plus subscription for the first 3 months free. This includes 30-day rolling storage for the camera and alarm, plus 4G SIM back-up on any purchased alarm. The free 3-month Plus subscription period will activate on App account creation and will automatically end after 3-months and a paid subscription will be required. A paid subscription can be purchased either via the app itself, online or via our customer service team. Any subsequent subscriptions cannot be added to your account until the initial 3-month period has expired but can be purchased online or via customer service at the point of purchase. Once the initial 3-month period has ended, the app will then prompt you to enter the subscription details.
Single camera packages are available to purchase per camera (up to 4); or upgrade to a Plus package for more benefits. A camera will record on alarm trigger for first 3 months only if no further subscription package has been signed up for and only for Plus packages after that point. Plus Premium can only be activated if the account has at least 1 alarm hub and 1 camera installed. You can only unlock the Plus Premium option once a camera is added to your existing alarm account.
System requirements: A compatible iPhone or Android device (minimum OS for Android and iOS – Android 7 & iOS11, ERA Protect app from iTunes or Google Play and an Internet Connection). For internet connectivity a spare Ethernet port (RJ45 connector) on your router is required. The ERA Protect Plus service required for use of pre-installed SIM card for SIM back up or SIM only mode.
Useful things to know
What is Professional Monitoring?
An external trusted monitoring company is used to check the status of your property in the event of an alarm trigger. Gives you peace of mind, that your property is being looked after whether your home or away.
In the event of an alarm trigger, the monitoring service will check where the instance occurred, check any installed cameras to identify the source of the trigger and determine the course of action. Thereby reducing any false triggers, by checking your property first. If a trigger is determined to be an intruder, then the monitoring service will take steps to ensure you and your nominated contacts are alerted immediately and contact the appropriate authorities if you are not available at the time of the incident.
How do I add professional monitoring to my ERA Protect alarm system?
For us to provide professional monitoring you would need to have purchased the ERA Protect alarm system and at least 1 external camera. You can purchase these items first and then add the monitoring on later or purchase the subscription at the same time as the products.
Please purchase the ERA Protect Plus Premium subscription if you require professional monitoring. This can be purchased either online or from within the ERA Protect app, as annual, 1 month or monthly recurring subscription. Payment is made via either the website for an annual or 1-month subscription; or via the app for an annual or monthly recurring subscription.
Can I add professional monitoring to other alarm systems?
No, the professional monitoring service is only available for the ERA Protect System.
How do I cancel / opt out of the professional monitoring service?
You can cancel a monthly recurring subscription at any time from within the app, the connection to professional monitoring will then cease at the end of your current monthly subscription period. If you have an annual or 1 month only subscription, your subscription will cease at the end of this time period (unless renewed) and as such your connection to professional monitoring will then cease.
Which company provides the professional monitoring services?
ERA work closely with a trusted security partner in a central monitoring station to undertake the professional monitoring services. This company is fully set up to provide the monitoring service 24/7.
Can I talk to this company directly?
If you have any questions or queries regarding subscriptions, professional monitoring or the app, please give us a call and we would be happy to help (0345 257 2500 Monday - Friday 9am - 5pm).
Can the professional monitoring company view my cameras?
Yes, in order to provide a full monitoring service, the company does require access to your cameras. This is to check your property in the event of a trigger. They will only ever do this in the event of a trigger.