Troubleshooting

Problem: The 'Next' button is not working after I connect my smartphone to the DOORCAM WiFi Hotspot during the setup process.

Suggested resolution: 1. Launch the WiFi settings page on your mobile phone, please make sure the WiFi network you are connected to is 'DOORCAM_XXXX'.

2. If you have a 3G/4G connection, please disable your mobile data until the process is complete. 

Problem: After the DOORCAM setup is complete, the LED indicator is flashing RED slowly. Also the RED 'X' icon is being display next to the DOORCAM symbol on the ERA DOORCAM APP.

Suggested resolution: The DoorCam did not successfully connect to the local WiFi network. It is usually due to an error in the password input. Please follow the below steps to connect your DoorCam to the local WiFi network:

Step 1: Click ‘Menu’ at upper right corner in App, then select ‘System Settings’ -> ‘DoorCam Settings’ (Wait a few seconds for time out.) -> Remove doorbell.

Step 2: Pressing the call button for ten to fifteen seconds to enter Discovery mode (LED indicator flashes red and green).

Step 3: Click ‘Add your new DoorCam’, and then follow steps for final Setup.

Problem: I want to replace a new WiFi router or change the WiFi password, how do I reconnect doorbell to WiFi router?

Suggested resolution: Please follow below steps to setup DoorCam again.

Step 1: Click ‘Menu’ at upper right corner in App, then select ‘System Settings’ -> ‘DoorCam Settings’ (Wait a few seconds for time out.) -> Remove doorbell.

Step 2: Pressing the call button for ten to fifteen seconds to enter Discovery mode (LED indicator flashes red and green).

Step 3: Click ‘Add your new DoorCam’, and then follow steps for final Setup.

Problem: The voice is not clear or DoorCam volume is low.

Suggested resolution: Please follow the steps below.

Step 1: Please ensure that the protective film is removed from the faceplate.

Step 2: Check the volume setting of DoorCam. Open ERA DoorCam App, select ‘Menu’ -> ‘System Settings’ -> ‘Doorbell Settings’ -> ‘Audio Settings’. Increase the Speaker volume if too low.

Questions and Answers

Question: Can you access the raw RTSP video stream locally?

Answer: No.

Question: Can you use the DoorCam without using your cloud storage? (i.e. no internet connectivity)

Answer: Yes if the DoorCam and the App are under the same Wifi AP (Call-in, Live View), but no Event (snapshot/video).

Question: Is there any API to receive the doorbell events etc?

Answer: No. 

Question: How many chimes can the DoorCam support?

Answer: The DoorCam can support up to 3 chimes. If you want to wire Doorcam up to an existing chime then you will have to use the included diode in line.

Question: How many users can the DoorCam support?

Answer: The DoorCam supports up to 4 users. One DoorCam can support up to four registered smartphones. After you finish your Smartphone registration, your family members can register their smartphones to the DoorCam themselves or with your help.

Question: What is the night vision range?

Answer: The DoorCam achieves up to 15ft nightvision.

Question: What happens when a new software version is released? 

Answer: A new version of the Doorcam software is now available (v3.07). You should see a red 'N' on top of the settings button within the App indicating an update available. If you perform this update, all recorded events should be visible from the App either for PIR or video motion and actual button presses. 

If you have a question and you can't find the answer on the Knowledge Base, please contact our experts and we will try to help.