Questions and Answers

Question: Can you access the raw RTSP video stream locally?

Answer: No.

Question: Can you use the DoorCam without using your cloud storage? (i.e. no internet connectivity)

Answer: Yes if the DoorCam and the App are under the same Wifi AP (Call-in, Live View), but no Event (snapshot/video).

Question: Is there any API to receive the doorbell events etc?

Answer: No. 

Question: How many chimes can the DoorCam support?

Answer: The DoorCam can support up to 3 chimes. If you want to wire Doorcam up to an existing chime then you will have to use the included diode in line.

Question: How many users can the DoorCam support?

Answer: The DoorCam supports up to 4 users.

Question: What is the night vision range?

Answer: The DoorCam achieves up to 15ft nightvision.

Question: What happens when a new software version is released? 

Answer: A new version of the Doorcam software is now available (v3.07). You should see a red 'N' on top of the settings button within the App indicating an update available. If you perform this update, all recorded events should be visible from the App either for PIR or video motion and actual button presses. 

If you have a question and you can't find the answer on the Knowledge Base, please contact our experts and we will try to help.