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Questions and Answers
Question: How to pair Control Hub to Siren?
Answer: Press the learn button on the Siren and then the SOS button on the top of the Hub.
Question: How to delete accessories?
Answer: Using the HomeGuard App, swipe right on the accessory you wish to delete and the bin icon will appear, click on the bin to remove the accessory.
Question: How to add additional users?
Answer: Additional users must first download the App and set up an account. Once this is done, the primary user can then share the alarm by entering the person's email address into the App. Sharing is the first symbol next to "MY DEVICES".
Question: What SIM card do I need?
Answer: All SIM cards must have a minimum of 2G capability. 3G SIM cards will not work. Please ensure that voicemail is deactivated, caller ID is set up and sufficient credit is on PAYG SIM card.
Question: Can the HomeGuard alarm be programmed to switch Lightwave devices on upon the activation of the alarm?
Answer: The integration between Lightwave and HomeGuard Pro is only for Arm and Disarm scenarios at this point, so for example: The HomeGuard Pro is ‘Armed’ any devices that are set up on the Lightwave account to turn off, turn down or change as part of the ‘Away’ event will do so. I.e. downstairs lights turn off and the heating turns down when the HomeGuard Pro is ‘Armed’. If the HomeGuard Pro is ‘Disarmed’ the Lightwave account runs the ‘Home’ event automatically so for example turning lights on, turn the heating up etc. At this time there is no integration for when the alarm is triggered.
Question: What happen if my HomeGuard is showing 'offline'?
Answer: If your alarm hub is showing as 'offline', please check your home internet connection. If this is ok, there may be an issue with the App. Please call our technical helpline (during office hours) to report any issues. In the meantime, your alarm can still be armed locally with the remote control, the siren and sensors will still work and if you have SIM card back up, it will still alert you by text message in the event of a break-in.
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