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Response Electronics

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How to delete your account

Last updated: 11th September 2019, 11:42am GMT 


If you no longer want to keep your ERA account active, then we can delete it for you, and you have the right to be forgotten following the introduction of GDPR.

Deleting an ERA account:

To delete your account, you need to do the following:

  1. Ensure that all devices associated with your account have been deleted.
  2. Send an email to customer support at info@erahomesecurity.com from the primary email address associated with your account
  3. ERA will deal with your request within 14 days. This time frame may be extended if further information is required. 
  4. ERA will confirm by email that the account has been deleted.  

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Help & Advice required?

Don't forget if you need any help you can always talk to our Customer Support helpline