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Response Electronics

0345 257 2500

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ERA Protect Smart Home Video Doorbell

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Never miss a caller to your door with the ERA Protect Smart Video Doorbell, a wired doorbell that has superb motion detection capabilities as well as two way talk and caller logging.

Read Full Description | Read Further Information

Features

  • Answer your door wherever you are - works with your smartphone via WiFi
  • See, hear and speak to your visitor with two-way talk
  • Real-time video and night vision for live viewing capability day or night
  • Sophisticated motion sensing technology that triggers recording and instant alerts
  • Encrypted 128 bit SSL security
  • Can be used standalone or with the ERA Protect alarm and cameras
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This accessory can be used as a stand-alone device or is compatible only with the ERA Protect range of wireless alarms.  

Further information

Technical Spec
Operation Operating Conditions: -10°C - +45°C
Performance Frames Per Second (FPS) 20fps
Power Power Supply: 8V - 24V transformer. Does not support digital or wireless chimes
Communication Type Wireless
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Product Weight {{ProdCtrl.productWeight}}kg
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Full Description

See and talk to whoever is at your door, from anywhere on a smartphone or tablet. The ERA Protect Video Doorbell alerts you when someone has pressed your doorbell, you can then view the live footage of the caller and converse with them. Two-way talk allows you to talk to the visitor at the door instantly, for example to explain that you’re not at home and to leave the parcel with a neighbour.

Features:
Sophisticated motion sensing technology means the doorbell triggers recording when motion is detected within the ‘zone’. You are alerted instantly by push notification to your designated smartphone and can then choose to view the footage live or review stored recordings from the ERA Cloud.

With a 140° field of view, cloud footage is recording in crystal clear 1080p HD resolution. The real-time ‘live’ view means you can see and hear the visitor at your door; anywhere, anytime and the infrared night vision (up to 2m) gives full coverage day and night. Motion detection zones can be customised to focus on a specific area and activity logs allow you to review any motion events. All video clips will be safely stored in the ERA cloud.

The doorbell works with your smartphone, connected to the home's WiFi network. Bank-grade encryption of data ensures your complete privacy. When clips are viewed, uploaded or downloaded, to and from the cloud platform, they are fully protected utilising 128-bit SSL security encryption. You can choose to save clips for 30 days* by upgrading to ERA Protect Plus or ERA Protect Plus Premium. Choosing to upgrade to Plus Premium also give you access to cost effective professional monitoring services too.

A great addition to your property, the ultra slim design suites any door or location. The ERA Protect Video Doorbell can be added to an existing ERA Protect security alarm and camera system or can be used as a standalone unit. If you do have an existing ERA Protect smart hub, this has an in-built doorbell chime functionality, so you can hear the ERA Protect doorbell ring within the home, without the use of an additional chime.

Set up is straightforward and no separate apps are required as it uses the same free ERA Protect app as the wider alarm and camera system. Easy to use, the app has built-in intuitive functionality and full control, so the doorbell can be tailored to the needs of any home.

You can choose to connect the Video Doorbell in three ways (all can be used to connect a mechanical chime). Choose to connect the doorbell to the mains power (we recommend installation by a professional electrician) or connect to the existing doorbell wiring (output voltage needs to be 8v - 24v). Or if you prefer, purchase the doorbell with a mains power adapter (plug) for a simpler DIY install.

The Video Doorbell is weatherproof to IP55 international standards. It is perfect for monitoring when someone comes to your door, as well as monitoring the wider perimeter with the motion detection - front garden, and driveway. The doorbell has protected wiring so that it is safe from weather or tampering and even if the doorbell is vandalised or stolen, video clips are stored in the ERA Cloud.

In the box:
1 x Video Doorbell, 1 x Backplate, 1 x Power Kit Adapter, 1 x Drilling Template, Fixing Kit, Window Sticker and Quick Start Guide.

Please note:
*with ERA Protect Plus or ERA Protect Plus Premium subscription. If you choose the doorbell with power supply, you will need to connect the doorbell to the supplied power adaptor once purchased. The power adaptor is a UK 3-pin plug, suitable only for UK plug sockets. This accessory is not compatible with the ERA miGuard, ERA HomeGuard ERA EasyHome, Y-cam Protect, Response SA or Response SL alarm systems. It can be used as part of the integrated ERA Protect security system. If you are unsure of compatibility, please check before purchase. Image is for illustration only, design may vary.

Delivery

We aim to despatch all orders placed before 5pm the same or next working day, upon receipt of cleared payment. Please note we only despatch to UK mainland, Channel Islands, Ireland and Northern Ireland.

 

Orders are despatched via UK Mail on a next working day service providing the order is placed on the website within the cut off time (postcode exclusions apply). All Scottish Highlands, Channel Islands, Ireland and Northern Ireland deliveries are a 2 day service sent via UK Mail. If you wish to track your order, please contact our Customer Support Team on 0345 257 2500 for details.

 

Orders sent by UK Mail are charged at the fixed rate of £4.50 on a next working day delivery service. P&P rates apply where delivery is chargeable, products despatched FREE of charge are sent by the appropriate method relevant to the product/order value (not necessarily by a next day courier service).


Please note: Deliveries are not made on Saturdays, Sundays or Bank Holidays. Deliveries will be made on the next available working day.

 

For Scottish Highlands, Channel Islands, Isle of Wight, Ireland and Northern Ireland deliveries, please select this delivery option at checkout. All items will be sent via courier at a flat rate of £16.72. This is to ensure all orders are securely delivered.

 

We endeavour to be as accurate as possible with delivery dates, however any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses that you may incur as a result of a delay in receiving your goods, or subsequent delays that may result from delivery problems. Unfortunately, we are unable to specify a delivery time, as this is under the control of the postal/courier service.

 

Returns

In addition to the manufacturer’s warranty, we offer a supplemental 30-day ‘No Fuss’ money back returns policy. If you decide you do not require the goods, they may be returned within 30 days of receiving them (the cost of outward bound and return postage is your responsibility and is non-refundable, unless otherwise agreed by prior arrangement) for a full refund. A returns reference number must be obtained from the Customer Help Line on 03457 257 2500 prior to the goods being returned.

 

To receive a full refund the goods must be returned in a resalable unused condition, in their original packaging.  We reserve the right to deduct an amount from the purchase price should the goods be incomplete or in a used condition.  It is the customer's responsibility to ensure that the goods are adequately packaged in order to avoid damage in transit.

 

Please Note: When returning an item containing a Lithium Battery (3V Coin sized), please remove these from the item and PLEASE DO NOT POST.

 

Faulty Goods & Guarantees

In the unlikely event that a product purchased from ERA/ Response Electronics does not operate upon arrival or develops a fault during the warranty period, the following applies:

 

  1. To report a fault and to arrange the return of faulty goods please contact our Customer Helpline on 0345 257 2500.
  2. One of our helpline technicians will discuss the nature of the fault with you, as we often find that 'faults' are configuration or compatibility issues that can be resolved over the telephone and in such cases, we can help you get your product working, saving you the trouble of returning a non-faulty item. This in no way affects your statutory rights and is simply something we ask our customers to perform in order to ensure that products returned are genuinely faulty and to speed up the product exchange/refund/replacement process. Upon testing the returned product, should it be found not to have a fault then we will contact you to discuss further.
  3. If we agree to Refund your Return Postage Costs, we will only do so, providing you supply us with proof of return, such as a scanned copy or photocopy of the Receipt for Postage. The Returns Reference Number as obtained from our Customer Helpline must be quoted in all correspondence.
  4. We will only refund items returned to us by the agreed method of postage.  We are not responsible for the difference in postal costs where you have chosen to return the product to us by a more expensive means

 

Please ensure you return the product in its original packaging and with all product component parts as supplied, including but not limited to: manuals, accessories, cables.

 

Please Note: If a receipt is not provided we are not obliged to refund your postage. The Postage Frank mark on the package is not Proof of Postage and will not be accepted.

 

Right to Cancel

Your Statutory Rights under the EU Consumer Rights Directive (2011/83/EC)

If you are contracting with us as a consumer online or by phone, you have a statutory right to cancel all or part of your contract at any time up to 14 working days after the day on which you receive the goods or services you ordered.  For full details please see the ‘Right to Cancel’ web page.

Smart Home Video Doorbell

ERA Protect Video Doorbell

See and talk to whoever is at your door, from anywhere on a smartphone or tablet. The ERA Protect Video Doorbell alerts you when someone has pressed your doorbell, you can then view the live footage of the caller and converse with them. Two-way talk allows you to talk to the visitor at the door instantly, for example to explain that you’re not at home and to leave the parcel with a neighbour.

Sophisticated motion sensing technology means the doorbell triggers recording when motion is detected within the ‘zone’. You are alerted instantly by push notification to your designated smartphone and can then choose to view the footage live or review stored recordings from the ERA Cloud.

The ERA Protect Video Doorbell can be added to an existing ERA Protect security alarm and camera system or can be used as a standalone unit.