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Response Electronics

0345 257 2500

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ERA Protect Hub Only

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The ERA Protect smart alarm system fuses together technology, convenience & security in one easy to use integrated system. Control the alarm via your smartphone & check your property wherever you are.

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Features

  • Dual path cloud based system with over-the-air updates
  • App controlled from anywhere, anytime
  • Connects directly to your router, not dependent on WiFi signal
  • Embedded 4G roaming SIM back-up, automatically connects to the strongest network signal*
  • Alarm and cameras can be controlled by a single App**
  • Add up to 96 accessories to one hub
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Further information

Technical Spec
Operation Operating Conditions: Temperature 10°C-60°C
Performance Frequency: 2.4GHz
Power Power: 12v DC
Communication Type Wireless
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Full Description

The ERA Protect hub only can be used with the ERA Protect range of wireless accessories and cameras to create a smart security system that fuses together the latest technology, convenience and security in one easy to use integrated system. Simply control via your smartphone, so you stay in control and can check the status of the property wherever you are via the free app.

The dual path technology means that whether the system uses your WiFi or the built-in SIM card, you can be sure your always connected. Push notifications will instantly alert you to a trigger via your phone, so you’ll know straight away when something happens. The system also integrates seamlessly with ERA Protect cameras** so you can see what’s happens at the property when an alarm is triggered too. As one of the first alarm system to comply with the latest BSI Kitemark for IoT Devices, the alarm has been through intensive rigorous testing to give you the confidence that the ERA Protect platform is fitted with the highest security controls to guarantee the safety of your data.

Features:
You can access the hub from anywhere, anytime with the easy-to-use free downloadable App for IOS and Android smartphones. The built-in SIM card allows the user maintain control of the system and all functionality including data transfer to the cloud. The 4G roaming SIM gives you hassle free communication by picking up the best signal* so no need to choose a specific provider. Full SIM functionality is available by simply activating the subscription via the app. The system is easy to control with arm, home arm or disarm set through either the app, remote control or additional keypad. All settings can be viewed and adjusted through the app with a quick slide.

As the ERA Protect system is wireless, it is fully expandable at any time and tailored to suit most properties. Which means you can start with the hub and then add additional accessories as per your requirements. In total you can add up to 96 additional accessories to any hub. With a range of pet friendly PIR motion sensors, door/ window sensors, remote controls, touch RFID compatible keypads, sirens and replica sirens; plus, indoor, outdoor and outdoor floodlight cameras – the fully integrated system is suitable for any size home or budget.

In the box:
1 x Hub, 1 x Power Supply, 1 x Ethernet Cable, Quick Start Guide and Fixing Kit.

Please note:
One ERA Protect alarm hub system can support up 96 wireless accessories which can be a mixture of remotes, keypads, door/ window magnetic sensors, PIR's and wireless sirens.
* ERA Plus subscription required
** Cameras available separately

Delivery

We aim to despatch all orders placed before 5pm the same or next working day, upon receipt of cleared payment. Please note we only despatch to UK mainland, Channel Islands, Ireland and Northern Ireland.

 

Orders are despatched via UK Mail on a next working day service providing the order is placed on the website within the cut off time (postcode exclusions apply). All Scottish Highlands, Channel Islands, Ireland and Northern Ireland deliveries are a 2 day service sent via UK Mail. If you wish to track your order, please contact our Customer Support Team on 0345 257 2500 for details.

 

Orders sent by UK Mail are charged at the fixed rate of £4.50 on a next working day delivery service. P&P rates apply where delivery is chargeable, products despatched FREE of charge are sent by the appropriate method relevant to the product/order value (not necessarily by a next day courier service).


Please note: Deliveries are not made on Saturdays, Sundays or Bank Holidays. Deliveries will be made on the next available working day.

 

For Scottish Highlands, Channel Islands, Isle of Wight, Ireland and Northern Ireland deliveries, please select this delivery option at checkout. All items will be sent via courier at a flat rate of £16.72. This is to ensure all orders are securely delivered.

 

We endeavour to be as accurate as possible with delivery dates, however any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses that you may incur as a result of a delay in receiving your goods, or subsequent delays that may result from delivery problems. Unfortunately, we are unable to specify a delivery time, as this is under the control of the postal/courier service.

 

Returns

In addition to the manufacturer’s warranty, we offer a supplemental 30-day ‘No Fuss’ money back returns policy. If you decide you do not require the goods, they may be returned within 30 days of receiving them (the cost of outward bound and return postage is your responsibility and is non-refundable, unless otherwise agreed by prior arrangement) for a full refund. A returns reference number must be obtained from the Customer Help Line on 03457 257 2500 prior to the goods being returned.

 

To receive a full refund the goods must be returned in a resalable unused condition, in their original packaging.  We reserve the right to deduct an amount from the purchase price should the goods be incomplete or in a used condition.  It is the customer's responsibility to ensure that the goods are adequately packaged in order to avoid damage in transit.

 

Please Note: When returning an item containing a Lithium Battery (3V Coin sized), please remove these from the item and PLEASE DO NOT POST.

 

Faulty Goods & Guarantees

In the unlikely event that a product purchased from ERA/ Response Electronics does not operate upon arrival or develops a fault during the warranty period, the following applies:

 

  1. To report a fault and to arrange the return of faulty goods please contact our Customer Helpline on 0345 257 2500.
  2. One of our helpline technicians will discuss the nature of the fault with you, as we often find that 'faults' are configuration or compatibility issues that can be resolved over the telephone and in such cases, we can help you get your product working, saving you the trouble of returning a non-faulty item. This in no way affects your statutory rights and is simply something we ask our customers to perform in order to ensure that products returned are genuinely faulty and to speed up the product exchange/refund/replacement process. Upon testing the returned product, should it be found not to have a fault then we will contact you to discuss further.
  3. If we agree to Refund your Return Postage Costs, we will only do so, providing you supply us with proof of return, such as a scanned copy or photocopy of the Receipt for Postage. The Returns Reference Number as obtained from our Customer Helpline must be quoted in all correspondence.
  4. We will only refund items returned to us by the agreed method of postage.  We are not responsible for the difference in postal costs where you have chosen to return the product to us by a more expensive means

 

Please ensure you return the product in its original packaging and with all product component parts as supplied, including but not limited to: manuals, accessories, cables.

 

Please Note: If a receipt is not provided we are not obliged to refund your postage. The Postage Frank mark on the package is not Proof of Postage and will not be accepted.

 

Right to Cancel

Your Statutory Rights under the EU Consumer Rights Directive (2011/83/EC)

If you are contracting with us as a consumer online or by phone, you have a statutory right to cancel all or part of your contract at any time up to 14 working days after the day on which you receive the goods or services you ordered.  For full details please see the ‘Right to Cancel’ web page.