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Response Electronics

Help: 0345 257 2500

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ERA Protect Plus Subscription Package, 1 Month

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Add an ERA Protect Plus subscription to your ERA Protect Alarm System to maximise the benefits.

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Features

  • 1 month subscription
  • 4G back-up SIM for alarm
  • 30 day rolling cloud storage and activity log
  • Alexa (voice calling) compatible
  • SMS alert notifications
  • Plus action button features
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Full Description

Adding ERA Protect Plus to your ERA Protect security system, ensures you stay connected during power-cuts and broadband outage, as the dual path technology automatically routes the alarm signals over mobile networks using the built-in 4G SIM card when the broadband connection is down, so any property security remains active. With ERA Protect Plus, the alarm sensors automatically activate any Protect camera(s) to record what’s happening at the scene when an alarm is triggered.

The hub will also automatically call your primary contact number, send an SMS message or push notification when the alarm is triggered to inform you which sensor has activated the alarm and then guide you to take appropriate action. If no one answers or takes the appropriate response to the notifications sent, the ERA Protect Plus service will automatically call your pre-defined trusted contact. ERA Protect Plus also has a secure communication line which is monitored by ERA’s unique cloud technology that notifies you whenever the line is down.

The subscription will also give you 30 day rolling cloud storage and a 30 day activity log, so you can see any activities/events from the previous 30 days. Also with Amazon Alexa and Google Home integration you have the option to use ‘voice calling’ commands to control your security system. You can use this feature to arm or part arm your alarm, disarm with a PIN, turn on/off cameras and much more. You also have the option to personalise the Plus action button on the remote control, keypad and APP too. You can set the button up to perform a designated action e.g. turn cameras on/off or send pre-determined text messages to up to 2 mobile numbers.

ERA Protect Plus Premium can be purchased as a 1 month or annual subscription. If you purchase a 1-month only subscription, you can then set up a recurring monthly subscription from within the app itself.

How to use your subscription:
Add to your basket, we will send you a subscription card containing a unique code. Scratch of the panel on the card to reveal to subscription code. In the app, navigate to Account settings, select ‘Service level required’, tap ‘I have a subscription code’ and then follow the on-screen instructions.

Please note:
All alarms and cameras are supplied with an ERA Plus subscription for the first 3 months free. This includes 30-day rolling storage for the camera and alarm, plus 4G SIM back-up on any purchased alarm. The free 3-month Plus subscription period will activate on App account creation and will automatically end after 3-months and a paid subscription will be required. A paid subscription can be purchased either via the app itself, online or via our customer service team. Any subsequent subscriptions cannot be added to your account until the initial 3-month period has expired but can be purchased online or via customer service at the point of purchase. Once the initial 3-month period has ended, the app will then prompt you to enter the subscription details.

Single camera packages are available to purchase per camera (up to 4); or upgrade to a Plus package for more benefits. A camera will record on alarm trigger for first 3 months only if no further subscription package has been signed up for and only for Plus packages after that point. Plus Premium can only be activated if the account has at least 1 alarm hub and 1 camera installed. You can only unlock the Plus Premium option once a camera is added to your existing alarm account.

Delivery

We aim to despatch all orders placed before 5pm the same or next working day, upon receipt of cleared payment. Please note we only despatch to UK mainland, Channel Islands, Ireland and Northern Ireland.

 

Orders are despatched via UK Mail on a next working day service providing the order is placed on the website within the cut off time (postcode exclusions apply). All Scottish Highlands, Channel Islands, Ireland and Northern Ireland deliveries are a 2 day service sent via UK Mail. If you wish to track your order, please contact our Customer Support Team on 0345 257 2500 for details.

 

Orders sent by UK Mail are charged at the fixed rate of £4.50 on a next working day delivery service. P&P rates apply where delivery is chargeable, products despatched FREE of charge are sent by the appropriate method relevant to the product/order value (not necessarily by a next day courier service).


Please note: Deliveries are not made on Saturdays, Sundays or Bank Holidays. Deliveries will be made on the next available working day.

 

For Scottish Highlands, Channel Islands, Isle of Wight, Ireland and Northern Ireland deliveries, please select this delivery option at checkout. All items will be sent via courier at a flat rate of £16.72. This is to ensure all orders are securely delivered.

 

We endeavour to be as accurate as possible with delivery dates, however any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses that you may incur as a result of a delay in receiving your goods, or subsequent delays that may result from delivery problems. Unfortunately, we are unable to specify a delivery time, as this is under the control of the postal/courier service.

 

Returns

In addition to the manufacturer’s warranty, we offer a supplemental 30-day ‘No Fuss’ money back returns policy. If you decide you do not require the goods, they may be returned within 30 days of receiving them (the cost of outward bound and return postage is your responsibility and is non-refundable, unless otherwise agreed by prior arrangement) for a full refund. A returns reference number must be obtained from the Customer Help Line on 03457 257 2500 prior to the goods being returned.

 

To receive a full refund the goods must be returned in a resalable unused condition, in their original packaging.  We reserve the right to deduct an amount from the purchase price should the goods be incomplete or in a used condition.  It is the customer's responsibility to ensure that the goods are adequately packaged in order to avoid damage in transit.

 

Please Note: When returning an item containing a Lithium Battery (3V Coin sized), please remove these from the item and PLEASE DO NOT POST.

 

Faulty Goods & Guarantees

In the unlikely event that a product purchased from ERA/ Response Electronics does not operate upon arrival or develops a fault during the warranty period, the following applies:

 

  1. To report a fault and to arrange the return of faulty goods please contact our Customer Helpline on 0345 257 2500.
  2. One of our helpline technicians will discuss the nature of the fault with you, as we often find that 'faults' are configuration or compatibility issues that can be resolved over the telephone and in such cases, we can help you get your product working, saving you the trouble of returning a non-faulty item. This in no way affects your statutory rights and is simply something we ask our customers to perform in order to ensure that products returned are genuinely faulty and to speed up the product exchange/refund/replacement process. Upon testing the returned product, should it be found not to have a fault then we will contact you to discuss further.
  3. If we agree to Refund your Return Postage Costs, we will only do so, providing you supply us with proof of return, such as a scanned copy or photocopy of the Receipt for Postage. The Returns Reference Number as obtained from our Customer Helpline must be quoted in all correspondence.
  4. We will only refund items returned to us by the agreed method of postage.  We are not responsible for the difference in postal costs where you have chosen to return the product to us by a more expensive means

 

Please ensure you return the product in its original packaging and with all product component parts as supplied, including but not limited to: manuals, accessories, cables.

 

Please Note: If a receipt is not provided we are not obliged to refund your postage. The Postage Frank mark on the package is not Proof of Postage and will not be accepted.

 

Right to Cancel

Your Statutory Rights under the EU Consumer Rights Directive (2011/83/EC)

If you are contracting with us as a consumer online or by phone, you have a statutory right to cancel all or part of your contract at any time up to 14 working days after the day on which you receive the goods or services you ordered.  For full details please see the ‘Right to Cancel’ web page.