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Response Electronics

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HomeGuard Pro Smart Home Alarm System Kit 1

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ERA HomeGuard Pro is a fully integrated Smart Home Security System that allows you to monitor multiple locations from one account, includes Alarm Hub, 2 PIR, 2 Magnetic Contact, 2 Remotes and Siren.

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Features

  • Choose who gets access to your home with timed or anytime access and revoke when needed
  • Peace of mind through the personalised alert log showing who accessed the property ‘Lucy has disarmed the alarm’
  • Your network is alerted quickly with simultaneous alerts to as many people as you choose
  • Expand the kit at any time with additional accessories
  • Access the alarm hub from anywhere, anytime with your App controlled via a Smartphone
  • Compatible with the LightWave range of lighting, heating and power solutions for the perfect smart home experience
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Further information

Technical Spec
Operation Temperature: 0°C - +55°C, Humidity: 80% (non-condensing)
Performance Radio Frequency 433MHz
Power Power Supply: DC 12V 500mA, Battery: 3.7V 2600mAh 18650 Rechargeable Lithium Battery, GSM Operating Frequency: 850/900/1800/1900MHz
Communication Type Wireless
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Full Description

The ERA HomeGuard Pro is a fully integrated Smart Home Security System that allows you to monitor multiple locations for example your home, your business and your garage from one account. You can choose who gets access to your home with timed or anytime access and revoke when needed. You have peace of mind through the personalised alert log showing who accessed the property with timings for example ‘Lucy has disarmed the alarm’. If the alarm is activated your network is alerted quickly with simultaneous alerts to as many people as you choose and phonecall alerts via GSM. You can also expand the kit at any time with additional accessories to include multiple PIR sensors, IP Camera's, water, smoke and vibration detectors. Plus as the system is cloud based, you can access the alarm hub from anywhere, anytime with your App controlled via a Smartphone. With Lithium backup battery you can also be sure that even there is a power outage the property is still protected.

The ERA HomeGuard is also compatible with the LightWave range of lighting, heating and power solutions for the perfect smart home experience.


Delivery

We aim to despatch all orders placed before 3pm the same or next working day, upon receipt of cleared payment. Please note we only despatch to UK mainland, Channel Islands, Ireland and Northern Ireland.

 

Orders are despatched via the Yodel or DPD Delivery Network, as relevant to the product purchased and delivery option selected. All next day deliveries or Scottish Highlands, Channel Islands, Ireland and Northern Ireland deliveries are sent via DPD. If you wish to track your order, please contact our Customer Support Team on 03457 257 2500 for details.

 

Orders sent by the Yodel Delivery Network are charged at the fixed rate of £2.99 on a three-five-day delivery service. To upgrade to next working day courier delivery please select this option at checkout. Courier delivery is charged at the fixed rate of £5.45 per order. P&P rates apply where delivery is chargeable, products despatched FREE of charge are sent by the appropriate method relevant to the product/order value (not necessarily by a next day courier service).


Please note: Expedited deliveries are not made on Saturdays, Sundays or Bank Holidays. Deliveries will be made on the next available working day.

 

For Scottish Highlands, Channel Islands, Ireland and Northern Ireland deliveries, please select this delivery option at checkout. All items will be sent via Courier at a flat rate of £13.89. This is to ensure all orders are securely delivered.

 

We endeavour to be as accurate as possible with delivery dates, however any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses that you may incur as a result of a delay in receiving your goods, or subsequent delays that may result from delivery problems. Unfortunately, we are unable to specify a delivery time, as this is under the control of the postal/courier service.

 

Returns

In addition to the manufacturer’s warranty, we offer a supplemental 30-day ‘No Fuss’ money back returns policy. If you decide you do not require the goods, they may be returned within 30 days of receiving them (the cost of outward bound and return postage is your responsibility and is non-refundable, unless otherwise agreed by prior arrangement) for a full refund. A returns reference number must be obtained from the Customer Help Line on 03457 257 2500 prior to the goods being returned.

 

To receive a full refund the goods must be returned in a resalable unused condition, in their original packaging.  We reserve the right to deduct an amount from the purchase price should the goods be incomplete or in a used condition.  It is the customer's responsibility to ensure that the goods are adequately packaged in order to avoid damage in transit.

 

Please Note: When returning an item containing a Lithium Battery (3V Coin sized), please remove these from the item and PLEASE DO NOT POST.

 

Faulty Goods & Guarantees

In the unlikely event that a product purchased from ERA/ Response Electronics does not operate upon arrival or develops a fault during the warranty period, the following applies:

 

  1. To report a fault and to arrange the return of faulty goods please contact our Customer Helpline on 0345 257 2500.
  2. One of our helpline technicians will discuss the nature of the fault with you, as we often find that 'faults' are configuration or compatibility issues that can be resolved over the telephone and in such cases, we can help you get your product working, saving you the trouble of returning a non-faulty item. This in no way affects your statutory rights and is simply something we ask our customers to perform in order to ensure that products returned are genuinely faulty and to speed up the product exchange/refund/replacement process. Upon testing the returned product, should it be found not to have a fault then we will contact you to discuss further.
  3. If we agree to Refund your Return Postage Costs, we will only do so, providing you supply us with proof of return, such as a scanned copy or photocopy of the Receipt for Postage. The Returns Reference Number as obtained from our Customer Helpline must be quoted in all correspondence.
  4. We will only refund items returned to us by the agreed method of postage.  We are not responsible for the difference in postal costs where you have chosen to return the product to us by a more expensive means

 

Please ensure you return the product in its original packaging and with all product component parts as supplied, including but not limited to: manuals, accessories, cables.

 

Please Note: If a receipt is not provided we are not obliged to refund your postage. The Postage Frank mark on the package is not Proof of Postage and will not be accepted.

 

Right to Cancel

Your Statutory Rights under the EU Consumer Rights Directive (2011/83/EC)

If you are contracting with us as a consumer online or by phone, you have a statutory right to cancel all or part of your contract at any time up to 14 working days after the day on which you receive the goods or services you ordered.  For full details please see the ‘Right to Cancel’ web page.