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Response Electronics

Help: 0345 257 2500

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ERA IP116 Plus WIFI Camera for ERA Alarm Systems

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The IP116 Plus WiFi Camera has enhanced motion detection and privacy settings. Multiple cameras can be managed via the Free App and push notifications set for enhanced monitoring.

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Features

  • Pair with ERA HomeGuard Pro or ERA Invincible Alarm Systems
  • Cloud based enabling access from anywhere, anytime
  • Enhanced motion detection
  • HD video quality at 720p and Night Vision
  • Expand the memory with the MicroSD slot up to 32GB
  • Two-Way Audio Communication with the built-in microphone and speaker
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Further information

Technical Spec
Operation Operation Conditions: Temperature: 0° - 60°. Humidity: 95% (non-condensing)
Performance Frequency Range 2.4 GHz - 2.4835 GHz
Power Power Supply: DC 5V 2A. Power Consumption: 5W Max
Communication Type Wireless
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Full Description

The ERA IP116 Plus camera is compatible with both the HomeGuard Pro and Invincible alarm systems. Also available as a standalone solution if only visual detection is required via the Free APP. Via the App, you get to see and hear what's going on in your property from anywhere in the world. The built-in microphone and speaker allows quality two-way audio communication, and the CMOS image sensor renders sharp video footage. The camera records HD video quality at 720p even at low light and has a Micro SD card slot that supports up to 32GB that records in a loop. Multiple cameras can now be viewed from one app allowing users to achieve monitoring across various places, motion detection can trigger a push or email notification to notify the user of activity where the camera is placed. Privacy mode means the camera will not record any data when in this mode allowing privacy of the user when required. The ERA IP116 Plus camera is now cloud based meaning that over the air updates can be just a click away offering new features and benefits to the product going forward. To top this off we have a timeline slide bar where the user can swipe to a selected part of the video clip to allow quick and easy viewing of recordings.

Delivery

We aim to despatch all orders placed before 3pm the same or next working day, upon receipt of cleared payment. Please note we only despatch to UK mainland, Channel Islands, Ireland and Northern Ireland.

 

Orders are despatched via the Yodel or DPD Delivery Network, as relevant to the product purchased and delivery option selected. All next day deliveries or Scottish Highlands, Channel Islands, Ireland and Northern Ireland deliveries are sent via DPD. If you wish to track your order, please contact our Customer Support Team on 03457 257 2500 for details.

 

Orders sent by the Yodel Delivery Network are charged at the fixed rate of £2.99 on a three-five-day delivery service. To upgrade to next working day courier delivery please select this option at checkout. Courier delivery is charged at the fixed rate of £5.45 per order. P&P rates apply where delivery is chargeable, products despatched FREE of charge are sent by the appropriate method relevant to the product/order value (not necessarily by a next day courier service).


Please note: Expedited deliveries are not made on Saturdays, Sundays or Bank Holidays. Deliveries will be made on the next available working day.

 

For Scottish Highlands, Channel Islands, Ireland and Northern Ireland deliveries, please select this delivery option at checkout. All items will be sent via Courier at a flat rate of £13.89. This is to ensure all orders are securely delivered.

 

We endeavour to be as accurate as possible with delivery dates, however any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses that you may incur as a result of a delay in receiving your goods, or subsequent delays that may result from delivery problems. Unfortunately, we are unable to specify a delivery time, as this is under the control of the postal/courier service.

 

Returns

In addition to the manufacturer’s warranty, we offer a supplemental 30-day ‘No Fuss’ money back returns policy. If you decide you do not require the goods, they may be returned within 30 days of receiving them (the cost of outward bound and return postage is your responsibility and is non-refundable, unless otherwise agreed by prior arrangement) for a full refund. A returns reference number must be obtained from the Customer Help Line on 03457 257 2500 prior to the goods being returned.

 

To receive a full refund the goods must be returned in a resalable unused condition, in their original packaging.  We reserve the right to deduct an amount from the purchase price should the goods be incomplete or in a used condition.  It is the customer's responsibility to ensure that the goods are adequately packaged in order to avoid damage in transit.

 

Please Note: When returning an item containing a Lithium Battery (3V Coin sized), please remove these from the item and PLEASE DO NOT POST.

 

Faulty Goods & Guarantees

In the unlikely event that a product purchased from ERA/ Response Electronics does not operate upon arrival or develops a fault during the warranty period, the following applies:

 

  1. To report a fault and to arrange the return of faulty goods please contact our Customer Helpline on 0345 257 2500.
  2. One of our helpline technicians will discuss the nature of the fault with you, as we often find that 'faults' are configuration or compatibility issues that can be resolved over the telephone and in such cases, we can help you get your product working, saving you the trouble of returning a non-faulty item. This in no way affects your statutory rights and is simply something we ask our customers to perform in order to ensure that products returned are genuinely faulty and to speed up the product exchange/refund/replacement process. Upon testing the returned product, should it be found not to have a fault then we will contact you to discuss further.
  3. If we agree to Refund your Return Postage Costs, we will only do so, providing you supply us with proof of return, such as a scanned copy or photocopy of the Receipt for Postage. The Returns Reference Number as obtained from our Customer Helpline must be quoted in all correspondence.
  4. We will only refund items returned to us by the agreed method of postage.  We are not responsible for the difference in postal costs where you have chosen to return the product to us by a more expensive means

 

Please ensure you return the product in its original packaging and with all product component parts as supplied, including but not limited to: manuals, accessories, cables.

 

Please Note: If a receipt is not provided we are not obliged to refund your postage. The Postage Frank mark on the package is not Proof of Postage and will not be accepted.

 

Right to Cancel

Your Statutory Rights under the EU Consumer Rights Directive (2011/83/EC)

If you are contracting with us as a consumer online or by phone, you have a statutory right to cancel all or part of your contract at any time up to 14 working days after the day on which you receive the goods or services you ordered.  For full details please see the ‘Right to Cancel’ web page.