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Response Electronics

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ERA miGuard G5 SOS Alert Wireless Remote Monitoring Alarm

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Ideal for the elderly, this alarm uses GSM communication to send alerts via SMS to a designated family member. The SOS button is also handy if anyone needs to alert a family member in an emergency.

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Features

  • GSM / SMS Communicating Alarm with integrated Mobile Phone Technology
  • Controlled by SMS Text, App, Control Panel, Remote Control, RFID or Free Call
  • Self-Monitoring with SMS notifications for Alarm, Emergency, Tamper
  • Remote Monitoring with “Listen In” Feature
  • Remote Arm and Disarm by SMS, App or Free Phone Call
  • SOS emergency panic button
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Further information

Technical Spec
Operation Operating Conditions: Temperature: -10 °C - 55 °C - Humidity: = 80% (non-condensing)
Performance Radio Frequency: 433MHz. GSM Working Frequency: 850/900/1800/1900MHz
Power Control Panel's Power Supply Input: AC 110-240V/50-60Hz. Control Panel's Power Supply Output: DC 12V/500mA. Internal Battery Backup: Lithium Battery: 3.7V/800mAh*2
Communication Type Wireless
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Product Weight {{ProdCtrl.productWeight}}kg
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Full Description

The G5 alarm uses GSM communication* to send alerts via SMS for Alarm conditions, power failure, power recovery and low battery. The panel can be remotely monitored via phone. The built in loud speaker is ideal for a loud Siren conditions and use with two-way talking. The control panel can store 5 designated phones numbers for family members, 1 speed dial number and 1 RFID SMS notification number. RFID tags can be used to Disarm the alarm easily by swiping a tag over the RFID receiver. Up to 50 RFID tags, 10 remote controls and 50 Wireless sensors can be added to this alarm system. A Wirefree External Solar Siren can easily be added for additional protection. The handy SOS emergency button can be paired to the system, so if an emergency situation this will alert the phone numbers of a problem.

Features:
Ideal for the elderly, this remotely monitored alarm system can be used to look after relatives when you're not nearby. Th GSM / SMS Communicating Alarm with integrated Mobile Phone Technology give you lots of flexibility. You can control by SMS Text, App, the Control Panel, a Remote Control, RFID Tag or Free Call. The Alarm is self-monitoring with SMS notifications for Alarm, Emergency and Tamper and remote monitoring with the “Listen In” Feature. Featuring Arm, Part Arm, Disarm Modes (home arm has silent arming delay), you can remote Arm and Disarm by SMS, App or Free Phone Call. For ease of installation, all included accessories are pre-programmed to the control panel (any additional accessories will need to be learnt to the panel) and it supports up to 50 wireless sensors, 10 remotes, 50 RFID tags. It supports the electronic door lock if fitted (sold separately).

The Touch Keypad with Contact ID Protocol features a call status light, GSM signal confirmation indicator, stores 5 x Phone numbers, 5 x SMS numbers, 1 x Speed dial, Hands free calling, Speed dial to master number, RFID swipe tag disarm with audio/visual confirmation and adjustable Internal Siren Volume (off, low, high) and Siren time (1-9 minutes). The Control Panel has a Listen-in feature with 2 way talk and monitoring giving you the ability to remotely monitor your home and also record a voice memo feature.

Using an RFID Tag also gives you the option to have SMS notifications (up to 4 named tags) so you can be assured when your family members are home. The SMS feature means you can also arm/disarm, be notified of tamper alert for all accessories (first 9 named), alerts for power failure, power recovery, low back up battery in CU and intruder alert including zone (first 9 named). Fully tamper protected with a 1 year warranty.

In the box:
1 x Mains Powered Control Panel (with battery backup and internal siren), 1 x Control Panel Power Adapter, 2 x Remote control, 2 x RFID tag, 1 x Door/window contact, 1 x PIR motion detector, 1 x SOS Button, all Fixings and Fittings, Installation and Operating Instructions.

Please note: * The Three (3) network is not compatible with the G5.

Delivery

We aim to despatch all orders placed before 3pm the same or next working day, upon receipt of cleared payment. Please note we only despatch to UK mainland, Channel Islands, Ireland and Northern Ireland.

 

Orders are despatched via the Yodel or DPD Delivery Network, as relevant to the product purchased and delivery option selected. All next day deliveries or Scottish Highlands, Channel Islands, Ireland and Northern Ireland deliveries are sent via DPD. If you wish to track your order, please contact our Customer Support Team on 03457 257 2500 for details.

 

Orders sent by the Yodel Delivery Network are charged at the fixed rate of £2.99 on a three-five-day delivery service. To upgrade to next working day courier delivery please select this option at checkout. Courier delivery is charged at the fixed rate of £5.45 per order. P&P rates apply where delivery is chargeable, products despatched FREE of charge are sent by the appropriate method relevant to the product/order value (not necessarily by a next day courier service).


Please note: Expedited deliveries are not made on Saturdays, Sundays or Bank Holidays. Deliveries will be made on the next available working day.

 

For Scottish Highlands, Channel Islands, Ireland and Northern Ireland deliveries, please select this delivery option at checkout. All items will be sent via Courier at a flat rate of £13.89. This is to ensure all orders are securely delivered.

 

We endeavour to be as accurate as possible with delivery dates, however any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses that you may incur as a result of a delay in receiving your goods, or subsequent delays that may result from delivery problems. Unfortunately, we are unable to specify a delivery time, as this is under the control of the postal/courier service.

 

Returns

In addition to the manufacturer’s warranty, we offer a supplemental 30-day ‘No Fuss’ money back returns policy. If you decide you do not require the goods, they may be returned within 30 days of receiving them (the cost of outward bound and return postage is your responsibility and is non-refundable, unless otherwise agreed by prior arrangement) for a full refund. A returns reference number must be obtained from the Customer Help Line on 03457 257 2500 prior to the goods being returned.

 

To receive a full refund the goods must be returned in a resalable unused condition, in their original packaging.  We reserve the right to deduct an amount from the purchase price should the goods be incomplete or in a used condition.  It is the customer's responsibility to ensure that the goods are adequately packaged in order to avoid damage in transit.

 

Please Note: When returning an item containing a Lithium Battery (3V Coin sized), please remove these from the item and PLEASE DO NOT POST.

 

Faulty Goods & Guarantees

In the unlikely event that a product purchased from ERA/ Response Electronics does not operate upon arrival or develops a fault during the warranty period, the following applies:

 

  1. To report a fault and to arrange the return of faulty goods please contact our Customer Helpline on 0345 257 2500.
  2. One of our helpline technicians will discuss the nature of the fault with you, as we often find that 'faults' are configuration or compatibility issues that can be resolved over the telephone and in such cases, we can help you get your product working, saving you the trouble of returning a non-faulty item. This in no way affects your statutory rights and is simply something we ask our customers to perform in order to ensure that products returned are genuinely faulty and to speed up the product exchange/refund/replacement process. Upon testing the returned product, should it be found not to have a fault then we will contact you to discuss further.
  3. If we agree to Refund your Return Postage Costs, we will only do so, providing you supply us with proof of return, such as a scanned copy or photocopy of the Receipt for Postage. The Returns Reference Number as obtained from our Customer Helpline must be quoted in all correspondence.
  4. We will only refund items returned to us by the agreed method of postage.  We are not responsible for the difference in postal costs where you have chosen to return the product to us by a more expensive means

 

Please ensure you return the product in its original packaging and with all product component parts as supplied, including but not limited to: manuals, accessories, cables.

 

Please Note: If a receipt is not provided we are not obliged to refund your postage. The Postage Frank mark on the package is not Proof of Postage and will not be accepted.

 

Right to Cancel

Your Statutory Rights under the EU Consumer Rights Directive (2011/83/EC)

If you are contracting with us as a consumer online or by phone, you have a statutory right to cancel all or part of your contract at any time up to 14 working days after the day on which you receive the goods or services you ordered.  For full details please see the ‘Right to Cancel’ web page.