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Response Electronics

Help: 0345 257 2500

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Y-Cam Protect Home Security System

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Y-cam Protect Alarm is a complete home security system designed to protect a property and family. It is an easy-to-use, smart wireless burglar alarm system that can be armed or disarmed from a smartphone.

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Features

  • Control your alarm system from your smartphone with the free Y-cam app
  • Get instant push alarm notification – so you are alerted when something happens
  • Can integrate seamlessly with a Y-cam camera to view what’s happening in the property
  • Wireless installation for ease of set up and use
  • Expandable system with a variety of accessories – including sensors, sirens and remotes
  • Compatible with Amazon Echo Alexa voice control
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Further information

Technical Spec
Operation Connectivity: 10/100 Ethernet (RJ45 connector) & mobile network (Plus service required)
Performance Hub: Power Input: 100-240 VAC. Power Output: 12V-2A. Back up Battery: Up to 10 hours
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Full Description

The Y-cam Protect Alarm is a complete home security system designed to protect your property and a family. It is an easy-to-use, smart wireless burglar alarm system that can be armed or disarm from a smartphone. Providing total control and flexibility of any home security needs, notifying you instantly² of any alarms. The Y-cam Protect Alarm can also be combined with the Y-cam Plus service to stay powered and connected during blackouts.

Control the burglar alarm system via a smartphone, so you can stay in control and can check² the status of the property’s security wherever you are via the free Y-cam app on iOS or Android. Push notifications will alert the user instantly via their phone² so they will know straight away when something happens. The burglar alarm system also integrates seamlessly with a Y-cam camera to see what’s happens at the property when an alarm is triggered.

All sensors and accessories are wireless, so installation is seamless; and the system can be tailored to suite most property needs - add further sensors and remotes to fully protect the property. Add up to 32 sensors, 8 remotes and 1 Outdoor Solar Siren to the alarm hub. Compatible with Amazon Echo to control the burglar alarm system with voice control – the alarm can be armed/disarmed and home mode set.
The Y-cam Protect Motion Sensor secures rooms, hallways and entrance areas by picking up movement when the Y-cam Protect Alarm is activated. Ideal for protecting large areas and rooms, it detects motion up to 12m away and has a detection zone of 90 degrees. It also includes a tamper-proof switch to prevent unauthorised removal. For best results place the sensor 2.3m from the ground, with a clear field of view.
Y-cam Protect burglar alarm system Includes a Protect smart home security system Hub, 1 x Protect Motion Sensor, 1 x Protect Access Sensor and 1 x Protect Remote. For additional security (e.g. phone call alerts) add the Y-Plus service (see further information below):

Add Y-cam Plus to the Protect burglar alarm system to maximise the systems full potential and added convenience. Y-cam Plus ensures the stays connected during power-cuts and broadband outage, as Y-cam’s ‘Dual Path’¹ technology automatically routes the alarm signals over mobile networks using the built-in SIM card when the broadband connection is down so any home security remains active. Y-cam’s alarm sensors automatically activate¹ any Y-cam camera(s) to record what’s happening at the scene when an alarm is triggered. The hub will also call¹ when the alarm is triggered to inform which sensor has activated the alarm and then guided to take appropriate action. If no one answers, Y-cam will automatically call your pre-defined Trusted contact. Y-cam Protect also has a secure communication line which is monitored¹ by Y-cam’s unique cloud technology that notifies you whenever the line is down. Y-cam Plus can be purchased as a monthly or annual subscription from within the Y-cam app.

System requirements: a compatible iPhone, iPad or Android device, Y-cam app from iTunes or Google Play and an Internet Connection. For internet connectivity a spare Ethernet port (RJ45 connector) on your router is required. The Y-cam Plus service required for use of pre-installed SIM card for SIM back up or SIM only mode.

Please note: *1 year free video cloud storage included from date of activation, after which a Y-cam subscription is required to record and access videos. Prices start from £2.99 / €2.99 / $2.99 per camera per month (prices are subject to change). ¹ Y-cam Plus Subscription service required. Prices start from £9.99 / €13.99 / $9.99 per account per month (prices are subject to change). ² As long as you have an active data connection. ³ Maximum 30 phone call alerts or text messages per month. 4 Message will be sent within approx. 100-200m of set location

Delivery

We aim to despatch all orders placed before 5pm the same or next working day, upon receipt of cleared payment. Please note we only despatch to UK mainland, Channel Islands, Ireland and Northern Ireland.

 

Orders are despatched via UK Mail on a next working day service providing the order is placed on the website within the cut off time (postcode exclusions apply). All Scottish Highlands, Channel Islands, Ireland and Northern Ireland deliveries are a 2 day service sent via UK Mail. If you wish to track your order, please contact our Customer Support Team on 0345 257 2500 for details.

 

Orders sent by UK Mail are charged at the fixed rate of £4.50 on a next working day delivery service. P&P rates apply where delivery is chargeable, products despatched FREE of charge are sent by the appropriate method relevant to the product/order value (not necessarily by a next day courier service).


Please note: Deliveries are not made on Saturdays, Sundays or Bank Holidays. Deliveries will be made on the next available working day.

 

For Scottish Highlands, Channel Islands, Isle of Wight, Ireland and Northern Ireland deliveries, please select this delivery option at checkout. All items will be sent via courier at a flat rate of £16.72. This is to ensure all orders are securely delivered.

 

We endeavour to be as accurate as possible with delivery dates, however any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses that you may incur as a result of a delay in receiving your goods, or subsequent delays that may result from delivery problems. Unfortunately, we are unable to specify a delivery time, as this is under the control of the postal/courier service.

 

Returns

In addition to the manufacturer’s warranty, we offer a supplemental 30-day ‘No Fuss’ money back returns policy. If you decide you do not require the goods, they may be returned within 30 days of receiving them (the cost of outward bound and return postage is your responsibility and is non-refundable, unless otherwise agreed by prior arrangement) for a full refund. A returns reference number must be obtained from the Customer Help Line on 03457 257 2500 prior to the goods being returned.

 

To receive a full refund the goods must be returned in a resalable unused condition, in their original packaging.  We reserve the right to deduct an amount from the purchase price should the goods be incomplete or in a used condition.  It is the customer's responsibility to ensure that the goods are adequately packaged in order to avoid damage in transit.

 

Please Note: When returning an item containing a Lithium Battery (3V Coin sized), please remove these from the item and PLEASE DO NOT POST.

 

Faulty Goods & Guarantees

In the unlikely event that a product purchased from ERA/ Response Electronics does not operate upon arrival or develops a fault during the warranty period, the following applies:

 

  1. To report a fault and to arrange the return of faulty goods please contact our Customer Helpline on 0345 257 2500.
  2. One of our helpline technicians will discuss the nature of the fault with you, as we often find that 'faults' are configuration or compatibility issues that can be resolved over the telephone and in such cases, we can help you get your product working, saving you the trouble of returning a non-faulty item. This in no way affects your statutory rights and is simply something we ask our customers to perform in order to ensure that products returned are genuinely faulty and to speed up the product exchange/refund/replacement process. Upon testing the returned product, should it be found not to have a fault then we will contact you to discuss further.
  3. If we agree to Refund your Return Postage Costs, we will only do so, providing you supply us with proof of return, such as a scanned copy or photocopy of the Receipt for Postage. The Returns Reference Number as obtained from our Customer Helpline must be quoted in all correspondence.
  4. We will only refund items returned to us by the agreed method of postage.  We are not responsible for the difference in postal costs where you have chosen to return the product to us by a more expensive means

 

Please ensure you return the product in its original packaging and with all product component parts as supplied, including but not limited to: manuals, accessories, cables.

 

Please Note: If a receipt is not provided we are not obliged to refund your postage. The Postage Frank mark on the package is not Proof of Postage and will not be accepted.

 

Right to Cancel

Your Statutory Rights under the EU Consumer Rights Directive (2011/83/EC)

If you are contracting with us as a consumer online or by phone, you have a statutory right to cancel all or part of your contract at any time up to 14 working days after the day on which you receive the goods or services you ordered.  For full details please see the ‘Right to Cancel’ web page.